Companies you'll love to work for

Customer Onboarding Specialist - New Brazilian Market



Customer Service
Posted on Tuesday, June 18, 2024
Customer Onboarding · Barcelona Office · Hybrid Remote

Customer Onboarding Specialist - New Brazilian Market

At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.

Starting 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.

Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenges?

About the role:

***Note this is an Afternoon shift position from 13h to 22h ***

One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.

You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and linking up with the product team to make sure we always exceed expectations.

Your mission:

- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- As the next in line after the sale, you will directly impact client acquisition by showing and demonstrating the value of Amenitiz for their businesses.
- You will use great product knowledge, pedagogy & empathy skills to ensure client retention and ensure Amenitiz will be the last tool they need!
- You will directly impact customer satisfaction & product adoption by building great trust and showing your expertise in the industry.
- Make sure clients know how to use Amenitiz and help them become product experts themselves.
- Build solid relationships with our customers to limit the churn rate by setting them up for success.
- Ensure optimal use of the solution and look for opportunities to increase revenue per customer by offering relevant cross-selling solutions.

About you:

- You are Brazilian Portuguese native speaker, and you have outstanding communication skills, both spoken and written also in English
- You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
- You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organisation and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.

- Energetic, fast-growing, and international environment (32+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world:

    With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 10.000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way!

    Customer Onboarding
    Barcelona Office
    Remote status
    Hybrid Remote
    Employment type
    Job Language
    Contact Daniela Duque Talent Acquisition Partner – People

    Barcelona Office

    Workplace & Culture

    Amenitiz fosters a culture of positive vibes, empowering each team member to discover their true potential. Within our team, you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

    We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

    About Amenitiz

    We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.

    Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.

    Founded in 2017
    Co-workers 350+ wonderful people
    Customer Onboarding · Barcelona Office · Hybrid Remote

    Customer Onboarding Specialist - New Brazilian Market

    Already working at Amenitiz?

    Let’s recruit together and find your next colleague.