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Customer Engagement Manager



Customer Service
Beijing, China
Posted on Monday, March 25, 2024

Are you ready to help customers get onboarded with AppsFlyer? Are you ready to bring your brilliant ideas to help improve our automated onboarding process? Then you just might be the right candidate for our Customer Engagement Manager position.

This is an opportunity to reach AppsFlyer’s customers at scale. In this role, you will help customers overcome onboarding challenges, communicate best practices, and influence workflow processes to maximize customer success. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback in order to improve documentation and video tutorials. Ultimately, you’re there to ensure that our customers complete the onboarding process and identify the benefits of AppsFlyer.

What you’ll do:

  • Provide support to customers on all levels: technical, business and product
  • Understand/ assess customer needs to identify upsell opportunities
  • Consistently grow and preserve revenue across existing clients
  • Educate customers with marketing materials and product documentation
  • Provide customers feedback internally
  • Provide customer training and webinars
  • Introduce new features

What you have:

  • Business proficiency in English - written and spoken
  • 2+ years of experience with digital marketing / Saas products
  • Excellent multi-task management, prioritization and time management skills
  • Excellent communication and collaboration skills

Bonus Points

  • Proficiency in Korean language
  • Preferred experience in servicing SaaS products
  • Preferred experience with mobile advertising
  • Being recommended by an AppsFlyer employee

As a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO