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Associate Product Support Specialist



Product, Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, May 9, 2024

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Are you good at understanding tech products and explaining them in a simple way? Do you want to be an expert in one of the most exciting industries? Are you ready to use your skills to improve customers' experiences and make a real difference? If this sounds like you, then you might be the perfect fit for our Product Expert role at AppsFlyer.

This is an opportunity to be the trusted voice our clients turn to when they have questions, especially during the adoption of new features. Beyond providing insightful, in-the-moment assistance, your communication with our customers will create lasting impacts. By contributing your insights from customer feedback to our product development process, you can influence how our product evolves and grows, shaping our services to meet the evolving needs of our customers and the industry, which will play a key role in supporting the company’s growth.

In this role, you would:

  • Assist clients by addressing product-related issues and questions, ensuring they achieve their desired objectives.
  • Relay valuable customer feedback to our Product and R&D teams, helping us continually adapt to our customers' needs.
  • Enrich our knowledge base by consistently updating it with relevant technical information to assist clients.
  • Collaborate closely with Customer Success Managers, Operations, and Learning & Development teams to optimize processes.

What You Have:

  • A passion for aiding and guiding customers in a fast-paced environment.
  • Customer-facing experience, speaking the language of the customer, good at breaking down complicated concepts.
  • Advanced proficiency in English, both written and spoken.
  • 1-2 years experience as a Product Expert, Technical Account Manager, Customer Success Manager, or Support Engineer in SaaS companies.
  • The ability to excel in a vibrant and dynamic work environment.

Bonus Points:

  • Experience in digital marketing, with app marketing knowledge, is a big plus.
  • Familiarity or experience with product management.
  • Referral through an AppsFlyer team member.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO