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Customer Success Manager Russian Speaker - Maternity leave replacement



Customer Service, Sales & Business Development
Herzliya, Israel
Posted on Monday, May 13, 2024

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you?

Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager position.

As a member of our Customer Success team, you will have a major impact on our future success by being AppsFlyer’s eyes and ears with the clients. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

Please submit your CV in English only.

What you will do:

  • Manage Mid-market clients’ accounts on all levels: technical, business, support and product, and help them succeed in their goals
  • Working on process optimization
  • Lead a project, that will be beneficial for the team's success
  • Provide client feedback internally to Product and R&D
  • Provide client training and webinars
  • Help clients adopt new features
  • Identify and lead upsell opportunities
  • Work closely with Operations and L&D to optimize processes for the team
  • Work closely with Sales, Marketing, and Partners teams to grow our expansion in the region

What you have:

  • Advanced proficiency in written and spoken Russian and good written and spoken proficiency in English
  • 3+ years of experience as a Customer Success Manager in SAAS companies (Focused on Enterprise accounts)
  • Digital marketing experience. App marketing experience is a big advantage
  • Technical background and analytical experience
  • project-oriented mindset and business development skills
  • Ability to thrive in a fast-paced and dynamic work environment
  • Willingness to travel a few times a year for clients and/or conferences

Bonus Points:

  • Product management experience/familiarity
  • Technical background in SDKs, APIs, SQL, and working with Mobile Measurement Partners (MMPs)
  • Proficiency in written and spoken Ukrainian
  • Introduced by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO