What’s the role?

The EMEA LATAM team is looking for a proactive and customer-focused SMB Account Manager to join our fast-growing SMB team. In this role, you’ll manage a portfolio of SMB clients across the region — focusing on renewals, upsell opportunities, and churn prevention. You’ll partner closely with Customer Success, Finance, and RevOps to ensure long-term client satisfaction and business growth.

What you’ll do

• Own a portfolio of SMB clients and manage all post-sale commercial aspects, including retention, expansion, and client satisfaction

• Identify at-risk accounts and design mitigation plans to ensure renewal

• Uncover and drive upsell opportunities, increasing account value and client impact

• Prioritize accounts strategically — focusing on those with high growth potential or high risk

• Build long-term trust and position yourself as a strategic advisor to your customers

• Partner cross-functionally with internal teams to resolve client challenges and drive revenue growth

• Maintain accurate pipeline forecasting, including New Booking ARR and ARR Loss

• Utilize automation and AI tools to scale your portfolio efficiently

What we’re looking for

• 2+ years of experience in SaaS or account management roles, preferably in a high-growth environment

• Experience working in or with the mobile advertising ecosystem — a strong plus

• Native-level Russian and fluent English communication skills (verbal and written)

• Highly consultative and customer-centric approach with the ability to build strong relationships

• Strong analytical skills and experience using data to identify opportunities and risks

• Experience working with Salesforce or similar CRMs

• Comfortable working independently in a fast-paced environment and managing multiple priorities

Bonus points

• Experience managing SaaS accounts with a commercial (quota-carrying) focus

• Understanding of the mobile attribution, ad tech, or analytics ecosystem

• Referred by an AppsFlyer employee
  
  

  Why Join Us?

  AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

  Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.