Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

Medallia is seeking a dynamic, curious and motivated Human Resources Associate. This highly collaborative role will be part of our global HR Business Partner team, working with early to mid-career Medallians and managers across the business. In this role, you will support on-site and remote teams in the greater EMEA & APAC region. You will be supporting the HRBP EMEA & APAC Team on a day-to-day basis.

This hybrid opportunity is a full-time role, and is based in the London area.

• Provide support services for employee life-cycle activities including onboarding, offboarding, promotions, transfers and employment documentation ensuring a high degree of accuracy and customer satisfaction.
• Demonstrate working knowledge of company policies and local employment law to provide appropriate guidance to employees and managers.
• Respond in a timely manner to inquiries regarding company policies and programs; elevates or directs questions to other teams, as appropriate.
• Partner with other People and Culture functional areas to support and ensure proper execution of programs and projects.
• Support New Hire Orientation and on-boarding activities, conduct exit interviews, analyze employee data, and support performance management activities.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance.
• Provide performance management coaching to managers.
• Monitor dashboards and prepare reporting to analyze data for trends and patterns, present key information for potential development of future programs.
• Manage priorities and effectively adjust based on volume and business necessity; engaging with managers for guidance or approvals.
• Leverage comprehensive systems management of Medallia’s HRIS, Workday, for administration of employee life cycle events, best-practice audits (probation, annual leave) and regional reporting.

Minimum Qualifications

• 3 years of combined HR experience (i.e. HR business partnership, operations, compensation programs, talent acquisition or similar)
• Ability to work in our London office at least twice a week
• Degree with a focus in HR or Business, or commensurate experience

Preferred Qualifications

• Strong verbal and written communication capabilities in English, organizational skills, and the ability to prioritize competing tasks in a fast-paced environment
• Ability to work independently and collaboratively in a team environment
• Self-starter and process-driven, always looking for way to optimize
• Able to analyze data, understand trends, and develop recommendations for action; accuracy and attention to detail are key
• Previous experience in project management, process development, analysis and problem solving

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.