Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

Medallia is looking for a skilled Senior Database Reliability Engineer to manage high-performance database and Big Data systems that support our innovative customer experience SaaS platform. This role will be responsible for the tuning, scalability, availability and reliability of our rapidly growing structured and unstructured data environments. This is an opportunity to work on new innovative technologies and in collaboration with talented engineering and operations teams. If you thrive on constantly finding creative ways to increase performance, scalability, and automation of complex and real-time Big Data environments, come join our team.

• Design and lead implementations of database solutions for Medallia’s microservices infrastructure.
• Install, monitor and performance tune large database systems.
• Plan and implement backup and recovery solutions.
• Design and roll out replication solutions for high availability and disaster recovery scenarios.
• Recommend and evaluate new tools and methodologies.
• Provide full-life cycle architectural guidance and ensure quality technical deliverables.
• Work with development and operations teams to tune production queries for optimal performance.
• Investigate production issues and provide root cause analysis.
• Review and advise on new database schema changes.
• Provide on-call support on a rotation schedule

Minimum Qualifications

• BS or equivalent experience in Computer Science or other technical domain.
• 5+ years of extensive experience in DevOps and database technologies primarily PostgreSQL 9.6.x or higher.
  • Experience in PostgreSQL partitioning, auditing, performance improvement, query optimization, index management etc.
• Ability to provide on-call support on a rotation schedule.
• Experience running databases at scale within containers.
• Experience working in physical, virtual, and "cloud" environments.
• Experience running databases at scale within containers and good understanding with containers orchestration tools such as Kubernetes, Mesos-Aurora etc.
• Experience configuring and maintaining monitoring and alerting tools such as PgAdmin, Grafana, Prometheus, Solarwinds DPA etc.

Preferred Qualifications

• Proficient in tuning databases procedures and queries.
  Experience in supporting PostgreSQL databases in AWS or other public clouds.
• Solid understanding of various infrastructure components: servers, storage, and networking, application and database performance metrics.
• Knowledge and experience with Cassandra or similar No-SQL data stores is a huge plus.
• SQL development experience.
• Proficiency with scripting languages like Bash/Golang/Python.
• Excellent verbal and written communications skills.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.