Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Role and Team
We are seeking a hands-on engineer with a passion for solving complex and challenging problems in high-performance distributed systems. As a key member of our Platform Services team, you will be responsible for ensuring the continuous availability of our systems, maintaining a minimum uptime of 99.99%.
Responsibilities
- Data Structures & Algorithms: Optimize data structures and algorithms to support high-scale architectures.
- Cross-Team Collaboration: Partner closely with engineering teams to ensure uninterrupted service.
- Architecture Oversight: Monitor product architecture to ensure compliance with established standards.
- Service Management: Fully manage shared services, including productization, observability, troubleshooting, security, analysis, design, testing support, upgrades, and documentation.
- Development & Automation: Develop new components and automate routine activities such as deployments, upgrades, and environment setups.
- Troubleshooting & Optimization: Demonstrate strong troubleshooting, debugging, and performance tuning skills.
- Agile Teamwork: Collaborate in a self-organized, agile team environment with like-minded engineers.
Qualifications
Minimum Qualifications
- Distributed Services Expertise: Experience with distributed services such as Kafka, Redis, Elasticsearch, MongoDB, Cassandra, Trino, Hadoop, Airflow, and Spark, either from an administrative or client-side perspective.
- System Development: Proven experience in building distributed or enterprise systems using a modern technology stack.
- Software Engineering Fundamentals: Strong foundation in software engineering principles, with proficiency in high-level programming languages such as Java, Go, or Python.
- Ownership & Quality: Demonstrate an ownership mindset with attention to detail and a commitment to quality.
Preferred Qualifications
- Educational Background: Degree in Computer Science, Engineering, or a related field.
- Enterprise Software: Experience in developing enterprise-grade software and handling large volumes of data.
- Cloud & Kubernetes: Experience managing and building services on cloud infrastructure and Kubernetes.
- DevOps Experience: Familiarity with DevOps practices and tools.
- Agile Methodology: Experience working in agile processes within fast-paced, distributed teams.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
