Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

Medallia is looking for an experienced systems engineer to be part of our production engineering organization, and help with the design, implementation and support of our email, DNS and load balancing infrastructure for our innovative customer experience platform. This is an excellent opportunity to work on new innovative technologies and in collaboration with other talented engineers. If you thrive on building high value services that are critical for a company’s success, then come join our team.

• Design, deploy and operate services which includes email infrastructure, DNS infrastructure, and load balancing infrastructure
• Work with other teams to ensure that these services meet the business requirements
• Partner with teams to address customer issues regarding these services
• Look at all services through a lens of automation and manageability
• Work across multiple technologies with other engineers to isolate and reproduce issues
• Participate in the on call rotation for these services

Minimum Qualifications

• BS or equivalent experience in Computer Science or a technical field
• 5+ years of hands-on experience installing, configuring and troubleshooting services such as DNS and load balancing
• Basic Kubernetes background
• Demonstrated experience with domain registration, configuration and management
• Demonstrated experience running load balancer appliances (such as from Citrix, F5, or A10)
• Experience with MTAs such as postfix or sendmail
• English fluency both oral and written
• Ability to participate in an on call rotation

Preferred Qualifications

• Excellent verbal and written communication skills, ability to work both independently and as part of a team
• Experience with software load balancers and cloud load balancing
• Public cloud background, such as AWS, OCI or Azure
• Intermediate or better Linux skills
• Some server hardware understanding
• Excellent problem solving skills and ability to troubleshoot complex problems under pressure
• Good understanding of project management fundamentals
• Kubernetes background around ingress controllers
• Experience with Docker containers

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.