Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. In particular, Provisioning and Deployment SREs own the provisioning and deployment of different products and their infrastructure stack at Medallia, and ensure that they continue to scale with our rapidly-growing business. We are constantly growing our footprint to meet and exceed the demands in multiple geographical regions. Most of our products operate in Kubernetes environments. Our team is built of true professionals, who leverage the benefits of all SRE approaches. Engineers can build their careers and increase their professional weight with the full support of Medallia.

We are currently seeking a Senior Software Engineer (Python Developer) to join our Provisioning and Deployment team. The ideal candidate will have a deep understanding of Python programming, extensive experience in developing and maintaining automation frameworks, and a passion for optimizing processes. You will work closely with cross-functional teams to design, implement, and maintain scalable automation solutions and systems that enhance productivity and efficiency. These systems are integral to our capability to advance our industry-leading SaaS platform.

Please note, that this role will require being on a rotating on-call shift which includes being available during evenings, weekends, and holidays when scheduled.

• Design, develop, and maintain robust and scalable automation frameworks using Python
• Develop and implement new functionality that is essential for orchestrating the complex rollout of Medallia Experience Cloud releases into environments across multiple data centers and geographic regions
• Maintain and improve the systems used to deploy, scale, and operate databases dynamically
• Work closely with stakeholders to understand requirements and provide automation solutions
• Mentor and guide junior developers and engineers in best practices for Python and automation development
• Partner with the database administration team to understand requirements and use cases
• Ensure observability of our deployment stack to achieve and maintain proper alerting and monitoring
• Be part of the SRE team’s on-call rotation for escalations

Minimum Qualifications

• BS/MS in Computer Science, Software Engineering, or related field
• 5+ years of engineering experience working on distributed systems or operations engineering
• 5 years of Python experience
• Familiarity with cloud platforms and containerization technologies (Docker, Kubernetes)
• Experience operating Postgres databases
• Strong understanding of software fundamentals, development processes, and best practices
• Demonstrated proficiency in English, both verbal and written
• Ability to be part of the team's on-call rotation

Preferred Qualifications

• Experience in Bash and Golang
• Excellent problem-solving and analytical skills
• Strong communication skills, both verbal and written
• Experience working with a distributed team
• Ability to work independently as well as in a collaborative team environment
• System troubleshooting skills

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.