Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here
At Medallia, we hire the whole person.
Our Engineering culture:
- Medallia Engineering is a global, no-nonsense organization where the best ideas are implemented, no matter where they come from.
- We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
- We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.
- We love technology -- and follow the latest technologies and share what we learn.
- We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling.
- We build strong relationships with team members around the globe.
The role and the team:
As a Senior Software Engineer on the Reporting Configuration team, you will deliver products that support the ability for administrators to create advanced analytics reports in our Experience Cloud platform.
The Reporting Configuration team is a full-stack, cross functional team that is delivering the next generation of tooling that helps administrators tailor reports to the precise use-case for their audience. This role is primarily a backend engineering role, with a focus on building performant, scalable and robust APIs and components for our user-facing applications. You will solve challenging technical problems, own your products end-to-end and help take our SaaS platform to the next level. This isn't just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product.
Responsibilities
- Ship great software that is scalable and robust and then keep it humming
- Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically
- Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service
- Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address those
- Incorporate best practices and habits and help build tooling to enforce the same
- Work in small teams with like minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes
- Become a go-to person for one or more components owned by the team
- Mentor and coach junior engineers, and impact teams through tech talks and presentations
Qualifications
Minimum qualifications:
- 5+ years of professional experience developing and maintaining software products
- Experience building enterprise grade, distributed systems
- Experience building and maintaining REST and GraphQL APIs
- Confident comprehension of software engineering fundamentals
- Demonstrated proficiency in Java
- Experience working with SQL databases
- Analytical mindset and good problem-solving skills
- Bring an ownership mindset with a focus on quality
Preferred qualifications:
- BS/MS in Computer Science, Engineering, or related field
- Agile process experience, ability to work in fast-paced, globally distributed teams
- Background in statistical analysis
- Experience working with NO-SQL distributed databases
- Experience with Elasticsearch, Lucene, etc.
- Experience implementing automated testing platforms and unit tests
- Experience with performance optimization using tools such as JFRs
