Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

We are looking for a talented Staff Site Reliability Engineer to join our GovCloud team. As a Staff Engineer, you will be responsible for ensuring the reliability and availability of Medallia applications for our US Government customers and infrastructure in a highly available, secure, and scalable environment.

You will work closely with developers, DevOps engineers, and product owners to identify and resolve performance issues, automate deployment processes, and optimize system performance.

• Design and implement highly available and scalable infrastructure on AWS.
• Ensure the reliability and availability of our applications and infrastructure by identifying and resolving performance issues.
• Automate and utilize deployment processes using Git and CI/CD tools.
• Monitor and analyze system performance and identify areas for optimization.
• Collaborate with development teams to implement and optimize application architecture.
• Develop and maintain infrastructure-as-code scripts and templates with Terraform.
• Manage virtual networking technologies, including VPNs, VPCs, and load balancers.
• Continuously improve our systems and processes to increase reliability and efficiency.
• Participate in on-call rotations to provide 24x7 support for production environments.

Minimum Qualifications

• Bachelor's degree or equivalent experience in Computer Science or a related field.
• At least 5 years of experience with:
  • Infrastructure-as-code tools such as Terraform
  • System and network security, FIPS compliance, and vulnerability management
  • GIT and CI/CD tools
  • Scripting languages (Python, Bash, Groovy, Go, etc)
  • Cloud Infrastructure monitoring
• Demonstrated knowledge of:
  • Python and/or GoLang programming
  • Demonstrated experience with Git, Argo CD, and CI/CD tools
  • Kubernetes
  • Networking technologies, including VPNs, VPCs, and load balancers
  • Troubleshooting and problem-solving skills
  • AWS environment management (IAM, VPCs, EC2, Route53, etc.)
  • Linux OS and fundamental technologies like networking, DNS, Mail, IP filtering, etc.
• Must reside in the US and be legally authorized to work in the US immediately.

Preferred Qualifications:

• Experience with:
  • Detailed TCP/IP knowledge
  • Postgres, kafka, and redis
  • AWS Systems Admin/Cloud Engineer/Cloud DevOps certification
  • Exposure to Trusted Internet Connections (TIC)
• Prior experience working with any federal agencies
• Excellent communication and collaboration skills and a strong willingness to learn.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $150,400 - $235,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.