Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and the Team

As a Software Engineer II in Security Engineering, you will be responsible for developing and architecting key security features in our SaaS platform. This role requires a deep understanding of security protocols and secure software development practices, with a particular emphasis on Java-based backend services.

Security Engineering is a backend team, cross-functional team, owning very critical systems that help our application to run securely. This role is primarily a backend engineering role, with a focus on building performant, scalable, and robust security features and services for our user-facing applications and internal systems. You will solve challenging security technical problems, and own your products and areas end-to-end. The role offers a unique opportunity to shape the future of security at Medallia.

• Design, implement, and maintain security features across our SaaS platform, with a focus on high performance, scalability, and reliability.
• Lead technical decision-making, helping to define the team’s roadmap, architecture, and priorities.
• Own the development of security-related services and features.
• Collaborate with dependent teams and stakeholders across Medallia to ensure seamless integration of security features into other systems.
• Identify and resolve gaps in tools, processes, and security knowledge, providing mentorship and guidance to team members.
• Develop and enforce best practices in security, including code reviews, automated testing, and continuous integration.
• Engage with the latest technologies and security practices, continuously improving our platform's resilience against evolving threats.

Minimum Qualifications

• 3+ years of professional experience in software development with a focus on security, including backend services in Java.
• Demonstrated experience designing and implementing enterprise-grade, distributed security systems.
• Demonstrated knowledge of security protocols and standards such as OAuth, SAML, SSO, TLS, OpenSSL, and Key Management.
• Demonstrated experience with RESTful APIs, distributed systems, and security for cloud platforms (K8s, AWS).
• Demonstrated experience working in agile teams, including distributed teams across multiple time zones.
• English proficiency, both oral and written.

Preferred Qualifications

• BS/MS in Computer Science, Engineering, or a related field.
• Strong communication and interpersonal skills, with the ability to explain complex security concepts to non-technical stakeholders.
• Hands-on experience with Docker, AWS, and Linux system internals.
• Experience with automated testing, continuous integration, and performance optimization.
• Analytical mindset and good problem-solving skills.
  Bring an ownership mindset with a focus on quality.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.