Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role

Medallia is looking for a results-driven, hands-on, business-focused individual with a robust functional and technical foundation in the Salesforce.com platform to partner with business units and provide technical expertise in designing and developing system solutions. The Salesforce Senior Analyst with CPQ experience will leverage creativity and innovation to implement new approaches for enterprise application integration, workflow automation, and performance optimization, particularly within the Salesforce platform.

You will bring deep technical expertise in Configure, Price, Quote (CPQ) solutions to streamline sales processes and ensure scalability across the organization. As a Salesforce Senior Analyst, you are both a big-picture thinker and an in-depth problem solver, responsible for ensuring the design and integrity of Salesforce solutions. You foresee issues before they arise, even at scale, and will play a key role as a trusted digital advisor and respected leader in the organization.

• Actively establish and maintain Salesforce standards and practices, including hands-on design and execution of buy/build and configuration strategies, with a particular focus on CPQ architecture.
• Execute hands-on Salesforce CPQ changes, guiding cross-functional teams through direct involvement in configuring pricing structures, quoting strategies, and product configurations.
• Oversee and enforce compliance with corporate enterprise standards while providing governance through hands-on contributions to system design and architecture.
• Identify and directly implement opportunities for optimization or new development within Salesforce, concentrating on CPQ processes that span multiple business units.
• Provide hands-on expertise in CPQ , defining flows, configuring data validation rules, building pricing rules, and managing administration processes.
• Collaborate closely with business units to gather CPQ requirements and personally develop innovative Salesforce solutions that leverage out-of-the-box functionality to minimize excessive customization.
• Architect and personally design CPQ to support multi-channel sales operations, subscription models, and complex pricing structures.
• Lead and contribute to functional designs and technical builds, directly addressing limitations while developing and implementing new Salesforce CPQ features and customizations.
• Use hands-on expertise in APEX, VisualForce, SOQL, Lightning Web Components, and CPQ-specific tools to configure and enhance flows, approval processes, and quoting accuracy.
• Play a direct role in building and maintaining the enterprise data model, ensuring data integrity and compliance with regulatory requirements such as SOX, GDPR, and ASC 606.
• Actively oversee versioning processes, performing hands-on configuration and ensuring the team adheres to best practices using tools like JIRA, GitHub, and Visual Studio Code.

Minimum Qualifications:

• 3+ years of hands-on system architecture experience, designing, developing, and maintaining complex business solutions within the Salesforce platform.
• 3+ years of hands-on Salesforce experience in Sales Cloud administration, configuration, and integration.
• 1+ years of hands-on CPQ experience or strong exposure to CPQ tools (Salesforce CPQ preferred).
• Experience translating business requirements into technical solutions that align with CPQ workflows.

Preferred Qualifications:

• Deep understanding of Salesforce Sales Cloud, Service Cloud, and CPQ solutions, with expertise in the configuration of complex pricing and quoting models.
• Hands-on experience in at least two full lifecycle CPQ implementations.
• Strong exposure to Salesforce Lightning, VisualForce, APEX, Process Builder, and architecture topics, with a focus on CPQ integrations.
• Salesforce certifications (Salesforce Architect, Salesforce CPQ Specialist preferred).
• Experience with multi-national implementations and CPQ solutions in SaaS environments.
• Excellent communication and leadership skills, with the ability to influence both technical and non-technical stakeholders.
• Bachelor’s degree in information technology, Computer Science, or related fields.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $97,600 - $148,500. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.