Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Our IT Culture

• We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
• We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
• IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.

As a Junior IT Systems Engineer at Medallia, you will focus on supporting and optimizing collaboration tools such as Google Workspace, Slack, and Zoom. You will serve as the first escalation point after the helpdesk, ensuring seamless integration, functionality, and a positive employee experience. You will also maintain operational meeting rooms and assist the network team with on-site requirements.

• Support helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.).
• Collaborate with on-site users to resolve technical issues and maintain meeting room functionality.
• Ensure secure and efficient use of collaboration platforms through automation and integration.
• Troubleshoot and optimize tool performance to enhance the employee experience.
• Work onsite in our local office in a hybrid capacity.

Minimum Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• 2+ years of experience managing collaboration tools in enterprise environments including:
  
  • Knowledge of Microsoft O365, MS Teams, and identity management solutions like Okta.
  • Knowledge of Google Workspace administration and optimization.
  • Understanding of security best practices for collaboration tools.
• Demonstrated experience in Zoom, including Zoom Room configurations and integrations.
• Demonstrated experience managing Slack, including workflow automation and integrations.
• Basic scripting skills (e.g., Google Apps Script, Python, PowerShell) for automation.
• Ability to travel to various global offices for various projects as needed.
• English proficiency, both written and oral.

Preferred Qualifications

• Google Workspace Administrator certification or relevant Google certifications.
• Experience with Slack Enterprise features and VoIP systems (e.g., Zoom Phone or Google Voice).
• Knowledge of monitoring tools and API-based integrations for collaboration platforms.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.