Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

As a Semi Senior IT System Engineer for Identity and Access Management at Medallia, you will be involved in interactions with internal and external vendors teams that will create seamless infrastructure experiences across our IT cloud presence, Data Centers, Systems, and Networks to provide our end user community a secure, highly performant, and consistent user experience across the globe. You will help to implement and integrate platforms into our company and the IAM infrastructure that IT manages, as well as help with investigations related to access modifications or behavioral analysis of users.

• Be the escalation for access and authorization across all the integrated platforms that IT supports for the entire user community. Help maintain security as the utmost important goal, with user experience being right after.
• Monitor and correct deviations in the consistency of the user community’s security posture, by detecting and enforcing world class security practices.
• Collaborate with stakeholders across engineering, information security and the rest of the company to effectively align against goals, roadmap, and commitments.
• Be hands-on in building a high performing world class IT practice and providing opportunities for team members to grow and prosper in providing great services and support services.
• Develop and update online support documentation and troubleshoot systems and applications issues
• Bring a quality first and innovative mindset with eagerness to learn, grow and develop
• Be a true team player who can be hands-on with delivering technical solutions seamlessly
• Work onsite at our office as needed, to collaborate on initiatives. We otherwise work flexibly.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 3+ years of experience in a hands-on technical role working server support tasks as well as managing user profiles: Windows Server, Active Directory, SSO (SAML, OIDC), PKI, Compute, Virtual desktops, MDM, Scripting, API calls, etc.
• 3+ years of experience building and maintaining external services which will include cloud and SaaS services
• 1+ years of experience managing IDP solutions Okta, Entra ID, Ping, etc.
• Demonstrated knowledge of:
  • OSI Model Layers 3-7 (HTTP, DNS, TCP, ARP, SSL, TLS) and troubleshooting capabilities.
  • Scripting/Automation: Python, Powershell, VBS, shell scripting, etc.
  • Datasets management for reporting Excel, Google Sheets, PowerBI, Tableau, etc.
• Demonstrated experience with MDM Management. (JAMF/Intune)
• Ability to work from the office as needed and travel to various global offices for various projects as needed
• English proficiency, both written and oral

Preferred Qualifications

• Experience in an end-to-end project and support related role for an entire enterprise ecosystem
• Experience managing an ITIL based service delivery model
• Background in Okta Management, certifications would be ideal
• RCA Investigation experience

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.