Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are seeking an experienced Senior Product Manager to lead the ISV (Independent Software Vendor) integration strategy for Medallia. The ideal candidate will drive the growth, development, and vision of our ISV integration capabilities, ensuring it meets the needs of our customers and partners, and maintains our competitive edge in the market.

As a Senior Product Manager - ISVs & Integrations, you will own and execute against a roadmap for Medallia’s ISV integrations. ISV integrations are how we facilitate the integration of Medallia with the most important partners in the world (Salesforce, ServiceNow, etc…) - a key value proposition of our business.

You will lead efforts defining the product vision and requirements for the what, why, and how of our Integration platform. This includes managing and improving existing integrations, defining platform-esque ways to scale ISV integrations and Medallia’s marketplace, and solving more relevant customer problems that help grow our business.

You will be the central figure cross-functionally for our integrations. Helping create a cohesive narrative for integrations across the product suite such that Medallians, ISVs, and external parties understand how to successfully create, deploy, and implement integrations.

Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering solutions at scale.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

• Drive product strategy and improvement of our ISV Integrations as part of our Experience Platform
• Define a scalable approach to growing the number of valuable integrations offered without the linear overhead for building and supporting each unique partner
• Build business cases for where to invest/divest the partners we integrate with
• Centralize our technical approach to integrations across the organization, both within R&D and beyond
• Build out scalable integration components that power our app exchange and marketplace
• Drive growth - Usage of our integrations, direct and indirect revenue growth and problems solved
• Liaise between other platform product teams like developer tooling, App Exchange, or other customer facing product leads
• Partner cross-functionally with alliances, professional services, GTM, and more to ensure our commercial strategy and success is represented in the roadmap
• Drive integrations deeper with our Medallia Experience Cloud, ensuring it’s highlighted at the correct touchpoints.
• Lead regular training, support, and enablement sessions ensuring the broader organization is set up to succeed.
• Focus on high quality, well documented, and standardized integrations practices
• Define and own the 12+ month feature roadmap to drive priorities while taking into consideration both value creation and cost to create value.
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.

Minimum Qualifications

• Bachelor's Degree in business, engineering, or related field or equivalent experience.
• 5+ years of enterprise SaaS Product and/or Engineering management experience focused on marketplaces, distribution, and integrations
• Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers.
• Experience with app exchanges, marketplaces, integrations, and/or iPaas.
• Experience driving enterprise growth - via revenue, pipeline, or indirect impact
• Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners.

Preferred Qualifications

• 3+ years of direct and hands-on experience building, launching, and scaling integrations
• Deep knowledge of major ISVs (Salesforce, Adobe, ServiceNow, etc…), their value props and their nuances.
• Outstanding communication abilities, capable of translating complex technical concepts.
• Experience with a Customer Experience Management Platform.
  
  

  
  At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.