Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

As a Staff Software Engineer of the Medallia Surveys and Assets team, you will play a major role in taking our industry-leading SaaS platform to the next level. You will lead the innovation of our core platform, enabling our customers to listen to feedback and take impactful actions. You will design and build highly performant, scalable, and robust backend components for our user facing applications.

We are looking for motivated Staff software engineers to join our global team. You will solve challenging technical problems, own the team’s core components end-to-end, and help take our Cloud platform to the next level. This isn't just an opportunity to join an amazing global team, but also to have an impactful role in how we evolve our products.

• Ship software that is scalable and robust and then keep it humming
• Design, implement, and drive the technical roadmap and product execution, while helping the team prioritize and plan pragmatically
• Identify gaps in knowledge, tools, or processes and work with your manager and Product Management counterpart to address them
• Navigate a large and evolving codebase with ease, supporting your teammates by sharing knowledge and finding opportunities for improvement along the way
• Incorporate the best development practices and habits and help build tooling to enforce the same
• Work in small teams with like minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes
• Become a go-to person for one or several components in the whole system
• Mentor and coach junior engineers and impact teams through tech talks and presentations

Minimum Qualifications

• 8+ years of commercial industry experience working on complex back-end distributed systems and enterprise-grade software
• 8+ years of demonstrated experience with Java or C++ (or another high-level object oriented language)
• Demonstrated experience with SaaS environments
• Demonstrated experience building and maintaining software services that will be used by other teams
• Demonstrated experience implementing automated testing platforms and unit tests
• Demonstrated experience with relational databases
• Demonstrated experience in Agile process
• Demonstrated experience mentoring less experienced team members
• Demonstrated experience working with a globally distributed team

Preferred Qualification

• BS/MS Computer Science, Engineering or equivalent degree
• Expert knowledge of Java 8+
• Experience with identifying performance issues and making the appropriate improvements
• Experience with Elasticsearch, Lucene, or similar

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.