Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

The ideal candidate will have a deep understanding of Python programming, extensive experience in developing and maintaining automation frameworks, and a passion for optimizing processes. You will work closely with cross-functional teams to design, implement, and maintain scalable automation solutions and systems that enhance productivity and efficiency. These systems are integral to our capability to advance our industry-leading SaaS platform.

• Design, develop, and maintain robust and scalable automation frameworks using Python
• Develop and implement new functionality that is essential for orchestrating the complex rollout of Medallia Experience Cloud releases into environments across multiple data centers and geographic regions
• Maintain and improve the systems used to deploy, scale, and operate databases dynamically
• Work closely with stakeholders to understand requirements and provide automation solutions
• Mentor and guide junior developers and engineers in best practices for Python and automation development
• Partner with the database administration team to understand requirements and use cases
• Ensure observability of our deployment stack to achieve and maintain proper alerting and monitoring
• Be part of the SRE team’s on-call rotation for escalations

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 5+ years of experience in a hands-on technical role working on architecture & deployment roles in corporate backend systems: Windows Server and/or Linux, SSO (SAML), PKI, Compute, Storage, Virtualization, Virtual desktops, etc.
• 5+ years of experience building and maintaining external services which will include cloud and SaaS services
• Demonstrated experience maintaining and supporting Jira & Github Enterprise
• Demonstrated understanding of Layer 2 & 3 technologies and Layer 4-7 (HTTP, DNS, TCP, ARP, SSL, TLS) troubleshooting
• Ability to work from the office as needed and travel to various global offices for various projects as needed
• English proficiency, both written and oral

Preferred Qualifications

• Experience in an end-to-end project and support related role for an entire enterprise ecosystem
• 3+ years of Windows Server and/or Linux Systems Administration
• Scripting and/or automation (Python, JavaScript, Ruby, Bash, Salt, Ansible, Chef, Puppet or similar)
• Experience managing within an ITIL based service delivery model
• Proficiency working within a fast­-paced, flat, agile, and distributed environment
• Proficiency in understanding and incorporating Network technologies like ZTNA, SDWAN, Routing, Switching,
• Wireless optimization and security technologies like firewalls, CASB etc.
• Windows 365 and similar Cloud VDI Technologies
  

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.