Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

As a Software Engineer in the Speech Platform group at Medallia, you will expand and streamline our high-speed, state-of-the-art multilingual speech transcription server and surrounding systems. You will be involved in diverse tasks including investigating and tracing complex data flows, enhancing existing functionality, developing new flows and analyzing performance and accuracy of various ML modules. You will also become familiar with QA testing, building and packaging new components, CI/CD processes and validating full systems. You will need to be a superior learner, happy to dive into complexity and able to thrive in a dynamic environment requiring flexibility and self-management.

Due to the nature of this role, this role will require eligibility for necessary security clearances in the future.

What do we look for?

Engineers who are able to take ownership of a problem, propose solutions and drive them to successful completion.
Engineers who are driven to be the best version of themselves on a daily basis and care about their work, their team and their company
Team members who expect their ideas to be challenged because they believe that the best ideas can come from anywhere, and view feedback as a gift that they give and receive.

• Design, develop, and maintain scalable and efficient Java-based applications
• Collaborate with senior engineers to implement distributed systems
• Write clean, maintainable, and well-documented code
• Debug and resolve complex software issues during SDLC process
• Contribute to the improvement of our development processes and best practices

Minimum Qualifications

• U.S. Citizen or a permanent resident
• Bachelor's Degree in Computer Science, or related field
• At least 3 months of software development experience programming with Java, Python and related related frameworks (e.g. Spring, Hibernate)
• Demonstrated understanding of data structures, algorithms, and software design principles
• Demonstrated understanding of distributed systems concepts and technologies (e.g., microservices, message queues, caching systems)

Preferred Qualifications

• Familiarity with version control systems (preferably Git) and CI/CD pipelines
• Understanding of backend systems like MySQL
• Knowledge of C/C++ or at least able to understand the logic behind legacy C/C++
• Knowledge in machine learning, deep learning and other AI use cases
• Familiarity with AWS SQS/S3/etc.
• Familiarity with ASR technologies
• Familiar with Linux OS and utilities especially Bash scripting

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $86,500 - $132,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.