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Junior IT Support Specialist



IT, Customer Service
New York, NY, USA
Posted on Saturday, June 15, 2024

About Us Duco is making waves! Businesses in the digital economy succeed or fail based on their ability to deal with masses of data and complexity quickly and efficiently, and many of the world’s leading companies trust Duco with the management of their complex, mission-critical data. Duco brings together data quality, reconciliation, data prep, and management in one agile, cloud-based platform.

Headquartered in London, with offices in New York, Boston, Poland, and Singapore, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

About The Role

We’re looking for an ambitious Junior IT Support Specialist to support our teams in New York and Boston. In this role, you will be part of an international team reporting directly to the IT Manager. You will be involved in solving users' issues and requests related to the local software like Ubuntu, macOS, Android, iOS, software in the cloud like Google Workspace, Office 365 and hardware.

You will be the first point of contact in the local offices.
The role is based in New York but you will have an opportunity to travel to our Boston office every 1-2 months.

What you will be working on

  • Investigating and triage user issues and concerns
  • Providing equipment for end users and managing asset tracking
  • Technically on and off-boarding all U.S. employees
  • Troubleshooting end-user issues
  • Troubleshooting hardware and software problems on users' laptops
  • Maintaining the U.S. office’s IT equipment
  • Training and educating users on desktop and cloud applications
  • Helping in maintaining the offices network
  • Working in a multi-system (MacOS, Windows, Linux, iOS, Android) and multi-cloud environment (eg. Google Workspace, Microsoft 365, AWS, Atlassian, Slack)

Ideally, you will have

  • 1-3 years experience in an IT Helpdesk role
  • Knowledge of operating and troubleshooting MacOS and iOS systems
  • Basic experience in MacOS, iOS management tools
  • Basic knowledge of Linux and Windows operating systems
  • Networking knowledge and experience is a plus
  • Knowledge of Google Workspace tools
  • “Can-do” attitude
  • Intellectual curiosity and willingness to learn new things
  • Very good communication skills

Our benefits

  • A market standard salary range aligned to your skills and experience.
  • The role is hybrid, based in New York City with a 3-day in office requirement
  • Medical, dental, and vision insurance with 100% employer-paid options, powered by an HSA (with employer contribution!) or FSA, to promote health and financial wellness
  • 401k with up to 4% match and immediate vesting, to help you plan for the future
  • Employee Assistance Programme, for extra support outside of work
  • $260 annual allowance to make your home working environment comfortable
  • Unlimited PTO, because we trust our people to manage their own time off
  • Opportunity to work abroad for up to 6 weeks per country per year
  • Enhanced family leave provisions
  • Annual dedicated budget for personal learning and development opportunities
  • Referral bonus if we hire someone great who you’ve recommended to us
  • An Employee Equity Purchase Scheme, so you have a personal investment in the success of the company
  • Employee of the Month and Employee of the Year awards
  • 4 volunteering days, so you can donate your time to the causes you’re most passionate about

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn


Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at Include your contact information, the role you're applying for, and how we can accommodate you.

During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.