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Professional Services Project Manager

Duco

Duco

Sales & Business Development, Operations
Boston, MA, USA
Posted on Monday, July 8, 2024

Duco is making waves! Financial institutions in the digital economy succeed or fail based on their ability to deal with complex data across their operations quickly and efficiently. Many of the world’s leading Financial Services companies trust Duco with the management and automation of their complex, mission-critical data. Duco brings together capabilities covering data extraction, ingestion, transformation, reconciliation, and reporting, all in one agile cloud-based SaaS platform.

Headquartered in London, with offices in New York, Boston, Wroclaw, Singapore, and Antwerp, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as asset managers, insurers, brokers, hedge funds, fund administrators and service providers.

About the Role:

You will be working on a fixed-term, 1 year contract basis covering our employee going on maternity leave. As an experienced Project Manager, you will be accountable for helping our clients understand the key steps in a Duco project delivery journey, planning with their team and ours, and managing the execution of projects that create incredible outcomes. You will be consultative in your approach, able to work with stakeholders who might be unfamiliar with a project of this type. Of course, you will also be well organised and a great communicator. More often than not, you will be managing multiple concurrent projects with multiple customers. You will relish the opportunity to contribute to capability improvement in a small but fast growing startup embedded services business.

What you will be working on:

  • Successful delivery of Professional Services projects, including ensuring well defined requirements, resourcing and planning, stakeholder management and coordination.
  • Preparing and presenting key project documents (e.g. plans, logs, reports), and communication with internal and external teams.
  • Being a liaison between the client and internal departments on ongoing project issues.
  • Effectively managing change and variation to projects, working with engagement managers and sales to drive resolution.
  • Facilitate continuous feedback loops and lessons learned, contributing to the continuous improvement of internal documentation and processes.
  • Conduct Post Delivery Reviews based on value drivers, engaging the Client on quantifying the value realised through the successful delivery of the project, and facilitating the initiation of case studies with Marketing.

You'll be working with the Head of Professional Services, Professional Services managers and consultants based in the UK, US, and Poland, and terrific colleagues across Sales, Solutions Consulting, and Customer Success.

Ideally, you will have:

  • Experience managing technical projects involving the deployment, and configuration of software, particularly SaaS solutions, and the migration of data and business processes between systems.
  • A strong understanding of Project Management methodologies, and how / when to deploy them in a pragmatic way that adds value, balancing control and agility. Ideally you will be a certified practitioner in one or more of recognised methodologies.
  • Demonstrable skills in organisation, requirements gathering, planning, communications (including presentation skills, diplomacy, and influencing), strong stakeholder management and reporting.
  • A good understanding of how to use systematic approaches to solving project related problems, and know how and when to ask for help to solve the key problem.
  • A good understanding of the Financial Services industry, its challenges and its typical technical, process and change governance landscape. Ideally you have some familiarity with the implementation of SaaS or PaaS products and / or financial services middle and back office technical projects.
  • Working knowledge of commercial constructs, contract and SOW creation and professional services sales cycles.
  • Familiarity of working within a product / technology company or, if working in pure professional services, working tightly and over a period of time in deploying partner solutions to end customers
  • Experience of delivering projects with budgets of up to $750k to successful outcomes within agreed scope, budget and timeframe.

Bonus points if you also have:

  • Experience in project managing the implementation of complex reconciliation systems, such as TLM or iMatch.
  • Familiarity with Service Management, and Service Delivery methodologies.
  • Experience within private equity or VC-backed growth companies
  • Working experience leveraging agile methodologies, tools, and reporting to stakeholders in an adaptive manner

Our benefits

  • A market standard salary range aligned to your skills and experience.
  • The role is hybrid, based in Boston with a 2-3 day in-office requirement
  • Medical, dental, and vision insurance with 100% employer-paid options to promote health and financial wellness
  • 401k with a graduated match up to 5% on your elective contributions and immediate vesting, to help you plan for the future
  • Employee Assistance Programme, for extra support outside of work
  • Unlimited PTO, because we trust our people to manage their own time off
  • Annual dedicated budget for personal learning and development opportunities
  • Referral bonus if we hire someone great who you’ve recommended to us

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn

Disclaimer

Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at talent@du.co. Include your contact information, the role you're applying for, and how we can accommodate you.

During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.