About Us Duco is making waves! Businesses in the digital economy succeed or fail based on their ability to deal with masses of data and complexity quickly and efficiently, and many of the world’s leading companies trust Duco with the management of their complex, mission-critical data. Duco brings together data quality, reconciliation, data prep, and management in one agile, cloud-based platform.

Headquartered in London, with offices in New York, Boston, Poland, Antwerp and Singapore, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

About The Role

We’re looking for an ambitious IT Support Specialist to support our teams in New York and Boston for a 6 month fixed-term paternity leave replacement contract, beginning September 2024. In this role, you will be part of an international team reporting directly to the IT Manager. You will be involved in solving users' issues and requests related to the local software like Ubuntu, macOS, Android, iOS, software in the cloud like Google Workspace, Office 365 and hardware. You will be the first point of contact in the local offices. The role is based in New York but you will have an opportunity to travel to our Boston office every 1-2 months.

We will be closing the applications for this role on the 4th August 2024 and conducting 1st stage interviews between 6th August 2024 and 9th August 2024 and final stage interviews between 9th August 2024 and 16th August 2024.

What you will be working on

• Investigating and triage user issues and concerns
• Providing equipment for end users and managing asset tracking
• Technically on and off-boarding all U.S. employees
• Troubleshooting end-user issues
• Troubleshooting hardware and software problems on users' laptops
• Maintaining the U.S. office’s IT equipment
• Training and educating users on desktop and cloud applications
• Helping in maintaining the offices network
• Working in a multi-system (MacOS, Windows, Linux, iOS, Android) and multi-cloud environment (eg. Google Workspace, Microsoft 365, AWS, Atlassian, Slack)
  
  

Ideally, you will have

• 2-4+ years experience in an IT Helpdesk role.
• Knowledge of operating and troubleshooting MacOS, Linux and iOS systems.

• Basic experience in MacOS, Linux and iOS management tools.
• Basic knowledge of Linux and Windows operating systems.
• Networking knowledge and experience is a plus.
• Knowledge of Google Workspace tools.
• “Can-do” attitude.
• Intellectual curiosity and willingness to learn new things.
• Very good communication skills.

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn

Disclaimer

Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at talent@du.co. Include your contact information, the role you're applying for, and how we can accommodate you.

During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.