B2B CRM Specialist
Hi, we’re Fever
We’re excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
Sounds amazing, right?
About the role
The role of a Business-to-Business (B2B) CRM Specialist is of utmost importance in the management of client connections, the optimization of CRM systems, and harnessing data to propel growth, foster client contentment, and maintain customer loyalty in the B2B market sector. This position involves close collaboration with various departments, including Fever for Business, Affiliates, Ambassadors, and B2B Partners.
Your primary responsibility is to supervise and enhance the Customer Relationship Management strategy and procedures specific to the business-to-business (B2B) segment of the company, together with the CRM Manager.
- Development of CRM Strategy: Collaborate with B2B teams to create and execute a comprehensive B2B CRM strategy aligned with the company's broader business goals. This includes setting objectives, defining key performance indicators (KPIs), and establishing protocols for monitoring and assessing CRM performance.
- Management of Customer Data: Oversee the gathering, organization, and examination of customer data within the CRM system. Guarantee data accuracy and completeness to facilitate effective segmentation, targeting, and personalized interactions with B2B clients.
- Mapping the Customer Journey: Create and assess B2B customer journey maps to identify pain points, areas for enhancement, and opportunities to boost client satisfaction and loyalty.
Analysis of Performance and Reporting: Routinely scrutinize CRM metrics and performance data to assess the efficacy of B2B CRM initiatives. Prepare reports and presentations to convey insights and suggest actionable enhancements, backed by our analytical database in our Datalake.
- You have 2-3 years minimum experience working in Digital Marketing and CRM, mobile and web environments.
- You have experience working with Salesforce Marketing Cloud.
- You have experience with ESPs (Mailchimp, Sendgrid, etc).
- Proficient in HTML.
- Good copywriting skills.
- You are able to develop & optimise CRM flows to drive revenue.
- You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
- You are commercially savvy, analytical and data-driven.
- You have experience in A/B testing and dynamic templates.
- You are an organized, responsible and proactive person.
- You have the ability to optimize, prioritize and organize your time.
- You have the ability to carry out a high pace of work.
- You are able to communicate in English in a fluent way.
- You know how to potentiate the team-work and keep everyone in the team motivated.
Benefits & Perks
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Work in a location in the heart of Madrid, with possible travel across our markets
- Home office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
- English and Spanish Lessons
- We have free food, drink and fruit at the office!
- Possibility to receive in advance part of your salary by Payflow
- Gympass Membership
Thank you for considering joining Fever. We cannot wait to learn more about you!
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice