Hi, we’re Fever!

Fever is the global leading live-entertainment discovery tech platform, with a clear mission: to democratize access to culture and entertainment.

Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city, whilst empowering entertainment and event creators to reach new audiences and enhance their experiences.

Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award.

The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth (growth equity investor in global entertainment and consumer tech, led by former Warner Bros and Time Warner), Goodwater Capital (the largest dedicated consumer technology platform globally), Smash Capital (a late-stage venture capital firm led by former Disney and growth equity investors, backer of Epic Games), Eurazeo, Vitruvian Partners and Atresmedia among others.

To pursue our objective, we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

ABOUT THE EXPERIENCE

Created within and on park & forest grounds, this is an immersive lighting & sound experience geared towards a specific fan-base of all ages. This beloved IP experience begins at dusk and runs every (15)-minutes through the evening hours. From concept to creative, this event includes stylized photo opportunities, themed food & drink, and an opportunity to peruse merchandise in a large-scale retail tent.

ABOUT THE ROLE

The Retail Supervisor role is pivotal to the successful delivery of our event in Leesburg, VA. You will be the lead and main point of contact for all merchandise and retail activity for the event, always ensuring world class delivery and exceptional customer service.

Based in Leesburg, the Retail Supervisor will sit within the local Site Management Team and report directly to the Event Manager and the Global Retail Lead. Working with a team of 8-10 each night working in two covered sale locations, the Retail Supervisor will lead local decisions in regard to retail and must be able to follow procedures set out by the Global team.

LOCATION AND DATES

• Pre-Production / Load In Phase - Remote/on-site training, and beginning full time on site work around October 7, 2024 (approximately 3 weeks before the event opens on October 26, 2024) and running through mid-February 2025.
• Operational Phase – Working onsite approximately 5-6 days per week and hours are typically 4:00-11:30pm.

REMUNERATION

$25-30 per hour

DUTIES AND RESPONSIBILITIES

• Own and manage all aspects of retail operations for these stores - including inventory management, scheduling, staffing, cleanliness, preparations, and more
• Manage the overall organization, planning and operations of the retail set-up and teardown
• Supervise the team during the initial inventory and unboxing of all merchandise.
• Manage scheduling, training and supervising of all retail staff
• In coordination with the Fever-Ops team and Event Management, set up the POS systems located at each point of sale
• Oversee, direct, and evaluate flow of service and all sales positions
• Analyze key performance metrics and provide guidance for the store to meet revenue targets and find new efficiencies
• Monitor all cash/card transactions
• Maintain and encourage staff performance and growth over the course of the experience
• Resolve customer complaints, concerns and general needs
• Willingness to delegate and execute all other related duties
• Address and communicate all staff related issues to on site managers and local labor provider
• Works with Global Retail Lead and Event Manager to organize delivery shipments of incoming merchandise, inform Global Retail Lead about shortages, and maintain the inventory documentation
• Help recruit and manage an Assistant Retail Manager under the direction of the Global Retail Lead and Production/Operations Teams including day to day management of this position
• Crew welfare- ensure shift patterns are running smoothly & breaks are implemented.

PREFERRED QUALIFICATIONS

• Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings.
• 3+ years previous experience in retail management or supervisory experience
• Understands the necessity of keeping guests engaged in a fully immersive, in-world experience
• Passionate about creating a unique and exceptional customer experience
• Business minded and analytical, understanding levers to pull to fuel our business and hit performance metrics
• Excellent leadership skills with the ability to train and lead others while holding them accountable for results
• Strong communication skills, including the ability to work cross functionally with all levels and teams
• Solutions-oriented
• Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude
• Ability to deal with stressful situations in a calm and professional manner.
• Professional appearance and demeanor.
• Must be at least 18 years of age
• Ability to work days, nights, weekends, and holidays if needed
• Preferably ability to stand for extended periods of time, lift up to 25 lbs. unassisted; and bend, twist, and kneel with ease
• Current First-Aid certification is a plus.

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply.