ABOUT THE ROLE

The Security team oversees Fever’s security operations. We are vigilant in ensuring no breach or vulnerability is threatening our company or endangering our employees to keep them safe and protected.

As a Trust & Safety Manager, you will report to the Security & Safety Director and ensure third parties adhere to regulatory requirements, minimize risk, and maintain Fever quality standards in addition to Fever’s community wellbeing. This role will require proactivity, autonomy, drive, and a good deal of project management, and may offer the opportunity to obtain exposure to increasing responsibility and leadership functions.

You will be expected to:

• Conduct comprehensive investigations on potential and existing partners, clients, and customers and respond to any Trust & Safety violations
• Perform KYP and KYC checks to verify the identity and legitimacy of entities and individuals, as well as following auditing processes
• Prepare clear, detailed investigative reports and present findings to relevant stakeholders
• Monitor and stay current on industry trends, regulatory changes, and best practices in due diligence, KYP, and KYC processes
• Ensure alignment and coordination with the Data Protection team and law enforcement. Also, in compliance with the applicable law, our terms of service, internal SOPs, and law enforcement guidelines
• Identify potential risks and red flags through investigative findings and recommend appropriate actions
• Assist in the development and implementation of policies and procedures related to investigations and compliance
• Lead, mentor, and develop a team of investigators, ensuring high performance and continuous professional growth
• Provide training and support to internal stakeholders on investigation processes, as needed
• Collaborate with internal teams to deal with issues concerning fraud against Fever and its clients
• Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement

ABOUT YOU

To be successful in this role, you will need:

• Prior experience in investigations, fraud, bribery, compliance, and in-depth knowledge of the relevant processes (due diligence, KYP, KYC)
• Knowledge of investigative tools, techniques, and databases, including OSINT, relevant regulations, sanctions, and industry standards
• Although not a requirement, AML knowledge will be considered
• Strong analytical skills with the ability to synthesize complex information and identify key issues
• Experience in writing design specifications and standards, technical manuals and procedures, and developing and delivering training programs
• Speak fluent English, with fluency in other languages a plus (especially Spanish, French, or Portuguese)
• Bring emotional intelligence to work and the ability to communicate effectively with very varied internal and external stakeholders, specially during sensitive situations
• Bachelor's degree in Security, Criminology, International Relations, Sociology, Economics, Law, or related careers
• Innovative, strong multi-tasking capabilities
• Possess strong time management skills and have ownership over work entrusted to you
• Be comfortable handling highly confidential and sensitive information
• Strong communication skills and the ability to interact with users clearly in an international environment, such as dealing with different regions such as the Americas, APAC, etc

You can expect to join a lovely team of diverse, hardworking, and kind professionals, where a cultural fit is someone looking to have an impact and work nimbly. We will strive to provide you with the tools and information needed to be successful at your role and grow professionally.

We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired the necessary hard/soft skills and maturity throughout their experiences.

This role is located at Fever’s HQ in Madrid, and although we can be flexible with the timing you will be expected to move there if you are currently living elsewhere.

BENEFITS

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of the city, with possible travel across our markets
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English Lessons and Gympass
• Possibility to receive in advance part of your salary by Payflow
• We have free snacks, drinks and fruit at the office!