ABOUT THE ROLE

• Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
• Operations of the events:
  • Inventories: manage and control all devices used in the event (PDAs, computers, POS etc.)
  • Validation: control the validation system and devices (Fever Partners App)
  • Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
  • Onsite payment devices and accounts - F&B/Merch
• Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc.
• Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

• Excellent face-to-face communication skills
• Some experience in similar roles
• Native Italian speaker. Advanced English speaker
• Highly organized and efficient. Time management skills are key
• A problem-solver with the ability to think strategically and efficiently when faced with on-site issues
• Willing to learn from mistakes and give feedback on ways of improving the experiences
• Collaborative approach and willing to get hands dirty and work on all required events tasks
• Be decisive and organized
• Love being part of a dynamic team in a growing company

BENEFITS

• Attractive compensation package
• Have a real impact on the company's growth and evolution.
• Great work environment with a young, international team of talented people to work with.
• 40% Discount on all Fever events and services!
• Meal tickets
• Gympass membership