Customer Support Analyst
GoodData
This job is no longer accepting applications
See open jobs at GoodData.See open jobs similar to "Customer Support Analyst" Eight Roads Ventures.Join the GoodData Support team to help our customers to bring custom data analytics to everyone, enabling others to work smarter, faster and more effectively.
We're looking for an exceptional and enthusiastic new colleague who can understand technical concepts and be able to explain them to people with varied technical experience.
What will you do
Provide support for the leading analytics platform.
Interact with GoodData customers to help resolve support tickets and generally educate the customers to be comfortable using the platform on their own.
Handle all incoming inquiries from customers as the first point of contact, providing application support by diagnosing technical problems, answering questions, and providing effective resolutions.
Stay up-to-date on GoodData product features.
Work closely with users, product management, marketing and engineering teams across multiple time zones to make sure GoodData customer support is exceeding customer expectations and that customer feedback is incorporated into product development.
About you
Fluent English speaker.
Willingness to work on shifts (8-hr shifts to provide 24/5 coverage, plus on-call duty).
Solid interest in IT and basic technical fundamentals, with real enthusiasm and eagerness to continuously learn new IT technologies.
Technical school background and basic experience with programming is a significant advantage.
About GoodData
GoodData is a cloud-based data and analytics platform, bringing AI-fueled data-driven decision-making to organizations across the globe. With a platform that leverages the potential of automation and AI, GoodData empowers its customers to make data analytics available to every single end user via real-time, self-service data insights right at the point of work.
LI-Hybrid
Benefits & Perks
25 vacation days
Personal Days
Hybrid work model
Edenred Cafeteria points
Annual Bonus
Stock options
Meal contribution
Mobile phone and tariff
Free tickets to ZOO
Laptop for Personal Use
Flexible working hours
Snacks and coffee in the office
Company Events
GoodLife activities
Dog-friendly offices
Bike storage, gym
This job is no longer accepting applications
See open jobs at GoodData.See open jobs similar to "Customer Support Analyst" Eight Roads Ventures.