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Customer Training Coordinator (Student) IL

Hibob

Hibob

Customer Service
Tel Aviv-Yafo, Israel
Posted on Tuesday, June 25, 2024

Description

About us

HiBob was founded to modernize HR tech. Our intuitive and data-driven platform, Bob, was built for how people work today: globally, remotely, and collaboratively. Since its launch in late 2015, Bob has achieved consecutive triple-digit year-over-year growth and become the HRIS of choice for more than 1,000 modern, midsize, and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organizational success. Fast-growing companies across the globe, such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia, rely upon Bob to help their HR and managers connect, engage, develop, and retain top talent. HiBob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture and bright and resourceful people in London, Amsterdam, New York, Melbourne, and Tel Aviv. Contribute to HiBob's mission of modernizing HR tech and supporting its rapid growth.

About you

You are an enthusiastic and results-driven individual with a blend of creative and technical skills essential for customer training. You excel in language and communication, both written and in-person, and have a keen eye for detail and design. You have the ability to turn technical concepts into simple, engaging language that enhances user experience. You are passionate about clarity, quality, and simplicity in training content. Additionally, you possess:

  • Strong instructional design skills, with experience in creating engaging, interactive, and gamified learning experiences.
  • Proven ability to develop and manage content for Customer-Facing Learning Management Systems (LMS), ensuring materials are user-friendly and effective.
  • Excellent collaboration skills, with experience working with Customer Support agents and Subject Matter Experts to validate training content and manage long-term projects.
  • A commitment to openness and transparency, aligning with HiBob’s company values.

What you will do

Responsibilities:

  • Develop and manage our Customer-Facing LMS, including instructional design, learning management, and course creation.
  • Design and implement engaging, interactive, and gamified learning experiences tailored to adult learners.
  • Collaborate with Customer Success and Subject Matter Experts to validate training content and work on long-term projects.
  • Ensure all educational materials are aligned with HiBob’s values of openness and transparency.

Requirements

  • English as a native language.
  • Experience with instructional design, lesson gamification, interactivity, and adult learning principles.
  • Proficiency with Rise360 is advantageous
  • Ability to learn new skills on the job and adapt quickly in a fast-paced environment.
  • Familiarity with tools like Asana and Salesforce is advantageous.
  • Hands-on experience within the startup ecosystem is a plus.
  • Preferred educational background in organizational/learning behavior, adult education, or a similar field.
  • Innovative mindset and a can-do attitude to drive the growth and success of our customer training initiatives.

This role offers unique opportunities for professional growth and visibility within HiBob by shaping the training landscape of our products and services, directly impacting our customers and internal teams. For the right candidate, it also provides potential growth within the company. If you’re an adept communicator, possess a knack for technical content, and thrive in a collaborative, hybrid work environment, we’d love to hear from you.

Join us in revolutionizing customer training at HiBob!

Advantage: Give us a lens into what we’d see if we could watch you at work.

*Please provide samples of educational material, including courses you've designed.*