Companies you'll love to work for

Senior Community Manager

Hibob

Hibob

Marketing & Communications
London, UK
Posted on Thursday, June 27, 2024

Description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About the role

HiBob is seeking a Senior Community Manager to join our Customer Marketing team. In this role, you will:

Reporting in to the Customer Marketing Lead, the role will own and scale HiBob’s digital customer community of 10,000 users on Insided, drive engagement and expansion through strategic program management and collaborate with teams across the business to maximise community impact and tell compelling, data-driven stories about the impact of community on the business

Advocacy and customer engagement through the community are not just priorities for the Customer Marketing team but are central to HiBob's entire organisational strategy with proven impact on business objectives. As such, HiBob is seeking a passionate community leader to take it to the next level.

About the team

The Customer Marketing team, part of the broader marketing organisation, leads initiatives across the customer journey, focusing on adoption, engagement, advocacy, and expansion. Our mission is to create meaningful opportunities for connection, collaboration, and knowledge sharing among HiBob customers, the wider HR community, and internal key business functions at HiBob.

About you

You will thrive in this role if you are data-oriented with a strong analytical mindset, excel at building and maintaining customer relationships, have a proven track record in developing and implementing scalable digital engagement strategies, and are passionate about creating meaningful programs that enhance the customer experience and impact broader marketing goals.

What will you do?

  • Community Management: Own day-to-day initiatives in HiBob’s digital customer community: expand our reach, foster an engaging, supportive environment, and ensure program alignment to business goals.
  • Program Development: Develop and scale community programs that drive customer advocacy, engagement, and expansion.
  • Strategic Collaboration: Lead interfaces with cross-functional teams to enhance community engagement and drive growth – optimize for efficiency and use data-driven insights to refine strategies.
  • Digital Events: Strategise and manage exclusive customer webinars that enhance the customer experience, foster a sense of community, and serve as a prime channel for identifying upsell opportunities.
  • Relationship Building: Cultivate strong relationships with and between customers, encouraging collaboration and knowledge-sharing. Own regional relationships and execute in-region events to strengthen connections through in-person engagements.
  • Always-on Advocacy Mindset: Identify and nurture potential advocates within the community, collaborating with Customer Marketing Managers to leverage these relationships for greater ROI impact.

Requirements

  • Demonstrated experience scaling digital B2B SaaS customer communities
  • Fluency in English
  • In-depth understanding of the community management landscape, community management software, and how the industry is evolving
  • In-depth understanding of the methods and metrics that drive community engagement
  • Project Management experience and ability to prioritise project plans or tasks
  • Strong Salesforce experience
  • Solution-oriented
  • Desire to work in a fast-paced, scale-up environment

Advantage if you have the following.

  • Ability to travel internationally up to two weeks per quarter
  • Experience managing customer communities on Insided
  • Exposure to adjacent customer marketing programs like advocacy, upsell, and education
  • Experience in webinar management
  • Experience writing marketing copy

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder
  • Cash allowance for health insurance
  • Annual vision allowance
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up!
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.