General Manager Customer Advocacy DACH (all genders)
Icertis
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Munich, Germany
Posted 6+ months ago
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The Head of Account Management Europe is responsible for driving sales from existing accounts for Icertis Contact Intelligence, together with a team.
This position acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, net ARR and renewals).
The ideal candidate is one with team leadership experience, sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach, who has been associated with implementation of Enterprise software in a SaaS company.
This position reports to the VP Account Management Europe and could ideally be based in Frankfurt or Munich where we have offices.
What you will do:
- Drive more revenue from existing customers by upselling and cross selling.
- Develop and/or expand relationships within customer base.
- Lead a sales team.
- Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis.
- Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
- Work closely with customer and product management to understand new requirements and upcoming product releases.
- Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
- Responsible for overall customer satisfaction for assigned accounts.
What you bring:
- Successful enterprise software sales or account management experience.
- Must have sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company.
- Ability to identify & create new sales opportunities and manage complex sales cycle.
- Must have experience with SaaS product or preferably CLM.
- Experience in managing large Fortune 500 engagements.
- Ability to develop executive level (CxO) relationships, and lead strategic initiatives with customer, and present Icertis value proposition to C-level executives.
- Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.
- Excellent communication, negotiations and strategic thinking and team management skills.
What we offer:
We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order.
We want to ensure that you are able to be at your best throughout your candidate journey with Icertis. Please let us know if we can make any adjustments to accommodate you and/or if you have any specific pronouns preferences that you would like us to use.
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Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
By submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
This job is no longer accepting applications
See open jobs at Icertis.See open jobs similar to "General Manager Customer Advocacy DACH (all genders)" Eight Roads Ventures.