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System Administrator



Bellevue, WA, USA
Posted on Tuesday, April 30, 2024
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
We are looking for a Systems Administrator to join our IT department. You’ll be responsible for managing our server and network infrastructures and Office 365. Systems Administrator responsibilities include supervising our Operations team, monitoring system performance and configuring new software and hardware. To be successful in this role, you should have excellent troubleshooting skills and hands-on experience. Ultimately, you will ensure our software, hardware, servers, and networks run smoothly. You should also have Customer Support skills.
This is a full time onsite role in our corporate HQ office in Bellevue, WA. #LI-BP1

What You Will Do:

  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues in immediate future and for longer term, enhance support and reduce the recurring issues.
  • Asset Management, Prepare laptops and support onboarding and off boarding of the employees.
  • Analyze Production operations and initiate corrective actions to ensure operational stability and upgrade network equipment to the latest stable firmware releases, post appropriate testing.
  • Monitor the critical IT Infra like servers, network devices, WAN links for uptime and performance. Provide clear and concise documentation of the Network and Infrastructure environments.
  • Office 365, Intune Management, MDM, SharePoint Administration, Azure Active Directory, Azure Ad Sync Tool Management, Single Sign on Knowledge.
  • Technically competent to cover components Basic Networking and Routing (Firewall, Routers, VLAN) would be an advantage.
  • Establishing and maintaining effective professional relationship with stakeholders across the business.

What You Will Bring:

  • 2 - 5 years in Asset Management, IT Support Management onsite, Azure Active Directory, Intune Experience, O365, Exchange online.
  • Understanding of Office 365 PowerShell commands, endpoint management would be advantage.
  • Passion to learn, solve complex problems and are self-driven.
  • Excellent Communication and Customer Support Skills.
  • Knowledge of Windows 11 and Servers.
  • Knowledge of Manage Engine tool and Fresh Service would be an advantage.
Our Commitments: Icertis is committed to:
● Icertians (employees) and their family's physical, mental and financial health and wellbeing
● Turbocharging Icertians careers
● Making a social and environmental impact in our communities
● Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and
● Generous holidays including the 4th of July week off – paid
● Free professional and leadership coaching
● Annual personal development allowance
What we offer:
● Robust medical (physical & mental vision and dental benefits
● Employee assistance program (EAP)
● Equity (RSUs) and shared ownership in the company
● Generous 401K match
● Flexible work environment
● Paid maternity and paternity leave
● Generous holiday and PTO program
● CaaS (coaching as a service)
● Annual personal development allowance
● 7 Days for Humanity – 7 paid volunteer days annually
● Global and regional DEIB steering committees, employee resource groups (ERGs)
● Global DEIB training programs and guest speakers throughout the year
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to or get in touch with your recruiter.
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Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.