At Icertis, we are powering contract intelligence to transform how companies manage and unlock value from their contracts.

The Director, Deal Operations plays a critical role supporting sales and finance by ensuring efficient and accurate deal execution. This role is responsible for leading an efficient order management process that ensures the integrity of our revenue related data. She/He will identify and prioritize transformation opportunities, leveraging best practices in quote to cash technology and business process to globally drive change. A masterful communicator, he/she will motivate cross functional partners to embrace changes needed to scale our deal operations. #LI-RS1 #LI-Remote

What You Will Do:

• Support and partner with the Sales, Customer Professional Services and Account Management Teams to maximize the deal execution process.
• Maintain velocity and compliance for deal flow and order booking, ensuring the accuracy and completeness of our orders and contracts.
• Ensure data integrity across Quote to Cash systems.
• Streamline and automate processes for deal approvals and order management.
• Identify and drive implementation of operational process improvements in Quote to Cash systems including Salesforce and CPQ.
• Partner with Business Systems team to evaluate and help implement technologies that improve operational effectiveness.
• Partner with Deal Desk, Revenue Accounting, Billing, Legal and other key stakeholders to ensure compliance with our operational and GTM policies.
• Define operational deal metrics and KPIs to evaluate the effectiveness of the order management process.
• Assist in the development of a long term strategy for development of internal order management controls and implementation of SOX.
• Lead and mentor a global team

What You Will Bring:

• 10+ years of relevant experience working in Deal Desk, Sales Operations, Order Management, Finance or related role at a high growth company (preference for those in SaaS / technology)
• Demonstrated success leading process improvement initiatives.
• Understanding of a variety of finance technologies including Salesforce, CPQ, Netsuite, etc
• Deep understanding of best practices in Quote to Cash operations
• Comfortable leading teams through ambiguity and be a champion of change
• High emotional intelligence, ability to build and sustain relationships at multiple levels within the organization
• Passionate and persistent about operational excellence
• Excellent written and oral communication skills, active listener, tailors communication to the audience
• Strong analytical & problem solving skills with decision-making capacity in a high growth environment
• Ability to identify, develop and mentor high performing talent
• Bachelor's degree in Business, Finance or Related Field

Salary range and description

Min $180,000 - Max $230,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.

Our Commitments: Icertis is committed to:

• Icertians (employees) and their family's physical, mental and financial health and wellbeing
• Turbocharging Icertians careers
• Making a social and environmental impact in our communities
• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
• Generous holidays including the 4th of July week off – paid
• Free professional and leadership coaching
• Annual personal development allowance

What we offer:

• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.