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Consultant, Instructional Design

Icertis

Icertis

Design
Pune, Maharashtra, India
Posted on Mar 17, 2025

Job Info

  • Job Identification 6600
  • Job Category Product Enablement
  • Posting Date 03/17/2025, 07:15 AM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Job Shift General Shift
  • Locations Pune Office (Hub)

Responsibilities

  • Moderate and review discussions to ensure quality, relevance, and adherence to community guidelines.
  • Encourage participation by identifying trends, engaging users, and suggesting insightful discussion topics.
  • Provide support to community members by answering queries and directing them to useful resources.
  • Work closely with subject matter experts to highlight valuable contributions and enhance expert-driven discussions.
  • Assist in designing and structuring instructional materials, including storyboards, scripts, and eLearning modules.
  • Use Camtasia to create, edit, and enhance video tutorials for training and knowledge-sharing purposes.
  • Generate voice-over using an AI tool for instructional and training videos/courses.
  • Monitor community engagement metrics and provide insights for improving participation and learning outcomes.

Qualifications

  • Bachelor’s degree in Communications, Computer Science, Diploma in Instructional Design or Technical Communication, or a related field (or equivalent experience).
  • 2+ years of experience in community management, content moderation, content writing, content editing and review, or a related role.
  • Strong understanding of online forums, social media engagement strategies, and community-building principles.
  • Excellent written and verbal communication skills with the ability to provide constructive feedback.
  • Readiness to learn community management tools and analytics to track engagement and performance.
  • Ability to work independently while collaborating effectively with global teams.
  • Good problem-solving skills with a proactive mindset in identifying and resolving community challenges.
  • Passion for technology and the ability to grasp technical concepts to engage effectively with users.

Required Skills

Instructional Design

About Us

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

About the Team

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.