If you are a self-driven and tech-savvy professional, know how to add value to your clients, enjoy a very last-minute opportunity coming, always keep up with changes, and thrive in a dynamic environment, this job opportunity might be the best choice for your next career move! We are looking for an Interpreter Services Manager to join our Interpreter Service Unit team within the Customer Success Department.

WHAT YOU WILL DO:

Interpreter Recruitment, Service and Relationship Management:

• Oversee the recruitment, onboarding, and training of freelance interpreters
• Build and maintain strong relationships with a large pool of interpreters, ensuring their engagement and satisfaction.
• Manage interpreter performance, providing feedback and development opportunities.

Interpreters Resource Allocation and Event Coordination:

• Coordinate the assignment of interpreters to events based on language requirements, availability and expertise.
• Collaborate with event managers and clients to understand specific interpretation needs and ensure the right match of interpreters.
• Ensure smooth coordination of interpreters during events, addressing any issues that may arise.

Client Engagement and Support:

• Act as a point of contact for clients regarding interpreter services, addressing inquiries, and resolving issues.
• Work closely with the account management teams to align interpreter services with client expectations.
• Provide expertise and guidance to clients on best practices for utilizing interpretation services in their events.

WHAT WE EXPECT YOU TO HAVE:

Educational Background:

• Bachelor’s or Master’s degree in Translation, Interpretation, Linguistics, International Relations, or a related field.
• Professional certification in interpretation or translation (e.g., CIoL, AIIC) is a plus.

Experience:

• Experience in the interpretation or translation industry for at least 3 years.
• Experience working with international organizations like the EU or UN is highly desirable.
• A previous track record to prove coordinating a large pool of freelance interpreters
• Experience in coordinating multilingual events

Skills:

• Excellent organizational and project management skills and attention to detail
• Strong communication and interpersonal skills, with the ability to interact effectively with clients, interpreters, and internal teams.

Language Skills:

• Fluency in English is essential; additional languages (especially those frequently used in international organizations like French, Spanish, or German) are highly advantageous.

Client-Focused Mindset & Problem Solving skills:

• Strong client service orientation with the ability to understand client needs.
• Experience in client engagement and managing relationships with high-profile clients.
• Ability to troubleshoot issues during live events and provide quick, effective solutions.
• Strategic thinking with the capacity to innovate and improve processes.

Cultural Sensitivity and Adaptability:

• Understanding of and respect for different cultures and practices, especially when working with international teams and clients.
• Ability to adapt to a fast-paced, dynamic work environment, often dealing with urgent and last-minute requests.

WHAT WE OFFER:

• Exciting fast-paced international environment (hey, we are building multilingual bridges & shifting the global market!)
• Flexible working conditions: we offer 2 modern office spaces in Lithuania - in Vilnius & in Klaipeda and a possibility to work remotely
• Comprehensive health insurance
• Wellbeing days off
• Learning & development budget for your growth
• Gifts to celebrate your special personal events
• The most exciting & challenging client list you can get globally
• Potential to earn options in the company
• An awesome international team to work with and the chance to bring our exciting technologies to the market.

SALARY: from 2500 EUR gross