Tier 1 - Support Specialist
Odaseva
Customer Service
Paris, France
Posted on Oct 10, 2024
Founded in 2012, Odaseva is a scale-up specializing in data security solutions for Salesforce customers.
Leveraging our deep technical expertise, we help businesses protect and secure their most valuable asset: data.
Our platform and tools empower data-driven organizations to combat evolving threats, maintain operational integrity, and comply with data regulations.
With offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, and more, we serve a global customer base including Fortune 500 companies, government organizations, and NGOs, reaching over 100 million Salesforce users worldwide.
At Odaseva, our values — Trust, Service, Commitment, Excellence, Kaizen, and One Team — define the environment we foster for our employees to thrive and succeed.
In our work together, we seek to be smart, humble, hardworking and above all - collaborative.
Due to significant growth and to address the needs of our support team, we are seeking a Tier 1 Support Specialist.
As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience. You responsibilities will include:
- Respond to support tickets and inquiries through phone, e-mail, and live chat
- Diligently work with customers by providing regular updates to tickets and open issues
- Communicate closely with Support tier 2 to troubleshoot and resolve issues
- Assist with QA regarding bugs and new features, consistently test functionality of the platform
- Assist in managing the knowledge base to help clients find answers to frequently asked questions
- Be passionate about making our customers happy
- Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
You will bring:
- Masters degree in Computer Sciences or other relevant field
- 1 year of experience resolving technical issues for clients in a support environment ideally for a SaaS company
- Background in establishing and building lasting customer relationships and/or customer support experience
- Ability to multitask between calls, emails and open cases to resolve issues
- Ability to thrive under tight deadlines
- Comfortable presenting ideas internally and to client stakeholders
- Excellent time and priority management skills
- Excellent communication skills
- Full professional fluency in both French and English
- Salesforce experience is a plus
More about Odaseva:
Odaseva is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
