Senior Customer Success Manager
Odaseva
Customer Service, Sales & Business Development
Paris, France
Posted on Jan 22, 2025
About Odaseva:
Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.
Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It's a great time to join us!
When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.
Your Role:
As Customer Success Manager you will be a key contributor to the success of Odaseva.
You are part Project Manager, Consultant, Product Expert and cross-stream Quarterback.
Our Customer Success Managers main goal is to ensure the success of our customers based in EMEA leading towards increased adoption, retention, customer satisfaction and ultimately, the expansion of the Odaseva footprint.
Your responsibilities will include:
- Strategic Advisory & Leadership: Act as the trusted advisor and primary point of contact for all our customers, including those on Success Plans, driving product adoption and overall satisfaction.
- Build Executive Relationships: Cultivate relationships built on trust and technical credibility, engaging effectively with executives, administrators, and architects to deeply understand and address their Data Governance and Security needs.
- Product Expertise & Vision: Stay at the forefront of Odaseva Platform enhancements and industry trends, leveraging your deep product knowledge to be a relevant and impactful resource for your customers and peers. Deliver in-depth product enablement to increase awareness and drive adoption.
- Key Account Onboarding & Acceleration: Lead the comprehensive onboarding process for our key customers, ensuring a seamless transition and accelerating their journey to achieve maximum value from their investment in Odaseva technology.
- Complex Use Case Resolution: Serve as the main point of contact for your customers, sharing profound technical knowledge to address complex data governance and security use cases.
- Risk Management & Escalation: Act as the primary escalation point, proactively identifying and driving initiatives to manage accounts at risk ("red accounts") and ensuring timely, effective resolution.
- Voice of the Customer: Champion customer feedback internally, collaborating with product, engineering, and sales teams to drive relevant enhancements, new features, and process improvements that elevate our technology, support, and overall customer experience.
- Cross-Functional Collaboration: Mobilize and coordinate other Odaseva resources across the organization to maximize customer satisfaction and ensure comprehensive support.
- Growth & Expansion: Engage directly in renewal and upsell conversations alongside designated Sales team members, actively contributing to the expansion of the Odaseva customer footprint.
- Knowledge Sharing & Enablement: Share your deep technical knowledge with the broader CSM / CST organization through regular enablement sessions, contributing to our collective expertise.
- Content Development: Participate in the creation of meaningful content to enrich our Knowledge Base and overall documentation, empowering both customers and internal teams.
You will bring:
- 10+ years of proven experience working in a customer-facing technical role within the Data Governance, Backup, or Security industries.
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects.
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc.
- Project manager mindset (prioritization, multitasking and organization skills)Willingness to share their technical knowledge with their peers.
- Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships.
- Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services.
- Ability to align our platform features with customer objectives.
- Understanding of key data governance concepts (backup, restore, security) and sharing this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Full professional proficiency both in English and in French
- Salesforce expertise can be a plus but not mandatory
Who We Are
At Odaseva, we believe in fostering an inclusive, supportive work environment where talented people can innovate and grow. Our culture is built on being smart, humble, hardworking, and above all—collaborative.
Our core values define who we are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork.
Inclusive & Diverse – We champion equality and embrace diversity.
Supportive & Collaborative – A team of smart, kind professionals who uplift each other through teamwork, not competition.
Excellence with a Casual Touch – High professional standards in a relaxed, approachable work culture.
Impact-Driven – A place where you can truly make a difference and advance your career.
Innovators in Data & Cloud – Leading the way in cutting-edge technology and solutions.
Competitive & Rewarding – Offering industry-leading compensation and benefits.
Truly Global – With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence.
Flexible Work Environment – We support a hybrid, flexible office culture.
At Odaseva, we are an Equal Employment Opportunity (EEO) employer. We consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
If this sounds like the right place for you, we encourage you to apply!
