What you will do #LI-Hybrid #DN-1

We are expanding and seeking a Credit Collector to join our team! The Credit Collector is responsible for the punctual and efficient follow-up of credit and delays in payment. As a result, the Credit Collector will make a positive contribution to the cash flow. On a daily basis, the Credit Collector will be in contact with domestic customers, call our customers about the unpaid invoices, and look for a solution together with the customer and will report and monitor payment delays in the short term.

Where you will have impact

• Communication with customers about unpaid invoices, inform the Finance Team about credit limits and payment delay, and check with Sales Managers where the problem lies for customers who do not pay on time.
• Contacting customers on a daily basis by telephone and / or in writing.
• Actively searching for optimisations together with the customer to improve the customer experience about payment delays. Implementing the improvements for the customer and continue to follow them up.
• Come up with process improvements together with the team members.
• Making bank statements and sorting, registering, archiving, and reporting on incoming documents related to the activities.
• Make sure that all data of the customers remain up to date.

About our Team

Our Credit Collection team is a closely collaborative team of 13 professionals from around the world who play a vital role in the financial health and stability of Lighthouse. We are a dedicated and results-driven team responsible for managing and recovering outstanding debts, ensuring timely payments, and maintaining positive relationships with our customers.

What's in it for you?

• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA.
• Employer paid Short and Long Term Disability + $50,000 Life Insurance
• Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Customer oriented.
• Strong analytical skills.
• Strong MS Office skills.
• Preferred experience with billing program(s).
• Preferred experience working with SalesForce, or similar customer relation management (CRM) program(s).
• Fluent in English - both oral and written communication, any other language in our network is a plus.
• Can work autonomously.
• Eye for detail.
• Quickly reply to deviations from procedures and risks.
• Result-oriented.
• Think “outside-of-the-box”.
• Problem solver.

In addition to benefits and other Lighthouse total rewards, the annual base salary for this role ranges from $38,000.00 - $43,000.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.