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Customer Engineer



Software Engineering, Customer Service
United States
Posted on Wednesday, May 8, 2024


ScyllaDB is growing and we are looking to hire Professional Services Engineers to join our (US / EMEA) team.

The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement and will work with the end user to define the specific daily activities.


  • Engage with clients to gather and analyze their technical and business requirements, ensuring a deep understanding of their needs.
  • Design, configure, and customize ScyllaDB solutions to align with client specifications, providing a seamless integration into their existing infrastructure.
  • Collaborate with cross-functional teams, including sales, support, product development, and project management, to ensure a cohesive and successful project implementation.
  • Troubleshoot and resolve technical issues, providing timely and effective solutions to ensure client satisfaction.
  • Act as a technical advisor, offering insights and recommendations to clients to optimize their utilization of our products and services.
  • Contribute to the development of best practices, documentation, and knowledge-sharing initiatives within the professional services team.
  • Provide technical training to customers


  • 3+ years in a in a similar role
  • Proven experience supporting enterprise customers in a customer-facing hands-on technical role.
  • Understand high availability concepts.
  • Experience with Linux environments
  • Network knowledge
  • Lifelong learner and capable of multitasking during high-pressure situations.
  • Naturally curious and excited to learn new technologies.
  • Experience with Distributed Systems (Database / Storage)
  • Experience with Docker (Linux)
  • Experience with Cloud providers (AWS/GCP)
  • Experience with operating Cassandra/Scylla/Datastax
  • Strong English communications skills - written and verbal
  • Autonomous and self-motivated

Nice to have:

  • Experience with NoSQL DBs (Datastax, Cassandra, DynamoDB, Redis, MongoDB, etc)
  • Public Cloud Certifications (AWS, GCP, etc)
  • Experience with git repos
  • Knowledge in K8S
  • Experience with Azure
  • Bachelor's degree in technology fields (Computer Science, Engineering)