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Banking Operations Executive



Kuala Lumpur, Malaysia
Posted on Tuesday, May 28, 2024

As a Banking Operations Executive, you will play a pivotal role within our Operations team ensuring the integrity of our financial operations and safeguarding the organization against financial crime risks. You will be working closely with the Banking Operations Manager, Client Services, Technology, Product Teams and others to ensure the seamless execution of banking operations and an unparalleled client experience.

The Banking Operations Executive is responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence, customer due diligence, reporting, AML etc.

The role requires the individual to constantly think of ways to make complicated tasks simple and more efficient, while keeping a keen eye on the big picture. They grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner.

Daily Responsibilities:

  • Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for multiple regions (SG, MY, HK, UAE, TH) but mainly to focus on UAE region and working hours (i.e. UAE time zone).
  • Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.
  • Review sanctions screening results to facilitate risk profiling of customers.
  • Conduct AML investigations and transaction monitoring to identify suspicious activities.
  • Review and analyze customer profiles and transaction data for potential AML risks.
  • Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
  • Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Provide Ad Hoc Support to Banking Operations Manager:

  • Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
  • Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
  • Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
  • Support operational issue investigation, supported by understanding of operational data and its analysis.
  • Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.
  • Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.