To continue StashAway’s tradition of creating high quality and innovative investment solutions, we are searching for a Product Manager looking to improve the customer onboarding and lifecycle experience. This is a core team in our business, driven by capable, passionate and all around amazing people. We need somebody that has experience building great user experiences and capable of deep diving in technical topics in order to drive the product development of our onboarding and customer lifecycle experience across regions.

Responsibilities

• Understanding the ways our customers want, and need, to engage with our products and services.
• Working on projects that aim to improve our customers’ ability to self-service account maintenance tasks, and optimise the productivity of our customer servicing teams.
• Collaborating effectively with design, business intelligence, engineering, and more, to ensure that we are applying technology effectively.
• Being a customer discovery champion. Applying different discovery techniques (qualitative and quantitative) continuously to help influence and define priorities for our mobile and web application development and wider product strategies.
• Managing and owning your product team backlog. This involves requirements gathering, MVP scoping, prioritising and managing inter-team dependencies to ensure product roadmaps are clear and meaningful.