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Customer Lifecycle Specialist (limited to a 12 month duration)



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Customer Service
Posted on Saturday, December 16, 2023
Customer · Multiple locations · Hybrid

Customer Lifecycle Specialist (limited to a 12 month duration)

We usually respond within three days

We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask? Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.

Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.

Job Mission 🚀🚀

Join Tibber as a Customer Lifecycle Specialist (CLS) and embark on a dynamic role where you shape exceptional customer experiences and boost loyalty through outstanding communication. As a key player in our team, you'll spearhead strategic and tactical Customer engagement projects, fostering diverse connections across the Tibber landscape.

Crafting innovative communication methodologies is your forte. From devising new campaigns to enhancing existing ones, you'll be the driving force behind Store Campaigns, automated triggers, releases, service communication, and real-time messaging. Collaborating closely with the CRM Manager, you'll refine target groups, segmentation, and workflows, ensuring a seamless customer journey.

What you will do

Your mission is to elevate Tibber's customer success and education levels, reducing friction and enhancing satisfaction. Assigning metrics to every step of the customer journey, you'll gauge success and optimise for profitable growth and long-term customer retention.

Leverage 2-3 years of documented experience to become a stellar copywriter, creating captivating customer communication in both English and Norwegian language.

Develop and execute strategies to boost customer lifetime value across all phases of the Customer journey

Analyse and refine customer segments, continually evolving our strategy

Independently manage CRM systems and Engagement platforms like Intercom, Braze, MailChimp and Typeform.

Drive sales-oriented copy for E-mail marketing and In-app campaigns, conducting A-B testing and ensuring execution excellence globally and locally

Embrace a KPI and data-driven approach to achieve measurable results

Keep an eye on competitors and draw inspiration from industry leader

You'll collaborate closely with Local Market Engagement leads, Global CRM, Support Growth, and Global Brand. Your role extends to driving collaboration between departments, ensuring success in revenue increase and retention for Tibber.

Join us in revolutionising the customer experience and driving Tibber's growth journey!

    ⚡⚡️Ideal profile:

    Exceptional copywriting and communication skills, tailoring messages to diverse audiences

    Years of experience in data-driven marketing automation, both strategically and tactically

    Proficiency in CRM platforms such as Intercom, Braze, and MailChimp.

    Proven success in global roles within scale-up companies

    Comfort with technical environments, system operation, and data analytics

    An analytical mindset, with a keen interest in customer insights and predictive modeling

    Team player with a positive attitude

    Strong project management skills, confident in working independently

    Business fluent in Norwegian and English

      Get Ready For 🦹🏽‍♀️👨‍🎤

      Innovation: A way to change the landscape of one of the most important industries on the planet

      Growth: A possibility to learn a lot and push the barriers of what you think is possible, with the possibility to grow personally and professionally

      Autonomy: An autonomous and humble culture in a scale-up adventure

      Empowerment: Your voice matters, we are a place to work where laughter and support amongst diverse and inclusive colleagues are guaranteed

      Flexible benefits: Whether this is towards health, wellness, equipment, or other allowances important to you, we will do our best to accommodate your needs

      💆🏻‍♀️💆🏽‍♂️The Tibber Mindset

      Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

      We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

      We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 350+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, we’re still just getting started. Through 2023 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

      Stockholm, Førde, Oslo
      Remote status

      About Tibber

      Tibber is a different company in a very traditional industry. We are aiming to create the best digital tool so that you as a user can apply new technologies to reduce energy consumption and power costs.

      Founded in 2016
      Coworkers 250+
      Customer · Multiple locations · Hybrid

      Customer Lifecycle Specialist (limited to a 12 month duration)

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      This job is no longer accepting applications

      See open jobs at Tibber.