As a Technical Account Manager (TAM) at Walnut, you’ll play a critical role in supporting enterprise customers. Reporting to the Professional Services team, you’ll serve as the technical advocate and strategic advisor for our largest and most complex clients. You’ll help bridge the gap between business goals and technical solutions, enabling our customers to maximize the value of Walnut’s platform.

This role combines deep technical expertise, customer relationship management, and a proactive approach to identifying opportunities for value creation and optimization.

What your day to day will look like:

• Technical Enablement & Training
  • Deliver ongoing technical training and “train the trainer” sessions for enterprise customers to empower their teams.
  • Conduct workshops on advanced features, best practices, and implementation strategies.
• Content Creation & Optimization
  • Design and build customized demo templates tailored to customer requirements using HTML, CSS, and JavaScript.
  • Provide storyboarding and optimization guidance to ensure maximum effectiveness of customer demos.
• Customer Support & Alignment
  • Act as a dedicated technical resource aligned with customer accounts, providing hands-on assistance for technical challenges.
  • Collaborate with R&D to address customer-specific needs and feature requests.
• Performance & Health Monitoring
  • Conduct regular technical health reviews, identifying potential risks and recommending proactive solutions.
  • Support customers in analyzing ROI and optimizing their use of Walnut’s platform for maximum impact.
• Event Support
  • Assist customers in preparing for major events, including creating and optimizing demo content.
  • Provide on-site event support when required, ensuring smooth technical operations.
• Strategic Partnership
  • Establish trusted advisor relationships with key stakeholders, understanding their business objectives and aligning Walnut’s capabilities to their goals.
  • Collaborate with Sales, Customer Success, and R&D teams to deliver a seamless customer experience.

Requirements:

• Minimum of 4 years in a SaaS environment as a Customer Success Manager (CSM), Technical Account Manager (TAM), or a similar role.
• Hands-on experience with HTML, CSS, and JavaScript is essential.
• Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Proven ability to identify technical challenges and provide innovative solutions.
• Experience managing multiple accounts and projects simultaneously, with a strong focus on meeting deadlines.

Preferred Qualifications:

• Familiarity with sales enablement tools or demo platforms.
• Experience in a customer-facing role within a fast-paced, high-growth SaaS environment.
• Previous experience with product storytelling, customer training, or event management is a plus